Skip Content

Administrator – Membership Services

Job description and person specification


Job title Administrator – Membership Services
Reporting to Membership Development Manager
Job location London, N1
Salary £24,200

Purpose of the post

The Howard League works for less crime, safer communities, fewer people in prison and all staff are expected to contribute to these objectives.

The Howard League for Penal Reform is an expanding charity, leading the way on penal reform and with a groundbreaking legal team that represents children and young people in custody.

This post will involve supporting the work of the membership development manager, contributing to the recruitment and development of the membership of the Howard League for Penal Reform and helping with general office duties.

Duties and responsibilities

  • To be the first point of contact for members, donors and the general public
  • To undertake the day to day administration of the Howard League for Penal Reform members and supporters
  • To be responsible for ensuring that all member and supporter records are maintained and updated on the database, payments recorded accurately and donors thanked promptly
  • To recruit new members and convert supporters into donors.
  • To contribute to and utilise the Howard League website, emails and newsletters to increase support and interest in membership
  • To assist in the creation and development of membership materials, such as letters, new member welcome packs, e-communications and member questionnaires
  • To promote the work of the Howard League to the general public
  • To administer and create effective systems that allow us to monitor membership recruitment closely
  • To set and work towards specific recruitment and retention targets
  • To work with other teams to disseminate information and raise awareness of our work to our members and supporters
  • Working with the finance team to develop strategies that will increase direct debit sign ups
  • To increase revenue and membership numbers
  • Attend meetings, conferences and seminars as appropriate
  • Carrying out other duties as necessary to meet the needs of the charity
  • Must work as part of the whole office team

 Person specification

  • Qualification to degree standard or equivalent
  • Minimum one year relevant experience
  • Excellent verbal and written communication skills
  • Excellent organisational skills, ability to keep a clear timetable and achieve agreed targets
  • Excellent interpersonal skills
  • Excellent customer care relations
  • Ability to demonstrate initiative, flexibility and a willingness to take on new projects
  • Willingness to learn, desire to contribute
  • Ability to work as member of a team
  • The post is self servicing and requires good IT skills with experience of Microsoft Office and use of database packages
  • You should be committed to undertaking all tasks in accordance with the equal opportunities policy
  • Commitment to social justice, human rights and penal reform

Conditions of Service

The post is full time and permanent but subject to a six month probationary period.

The terms and conditions are as laid out in the contract of employment and the office handbook and include 30 days paid leave plus statutory days and the charity makes a 10% contribution to the Howard League workplace pension scheme.

Candidates must be eligible to work in the UK.

Applying for the post

Email the completed application form to:

Closing date: Friday 5 May 2017

First interviews will be held on 16 May 2017, successful candidates will be invited for a second interview on 18 May 2017.

How we will use the information on your job application form

We ask for personal information from job applicants to assist with our recruitment process. The personal information you supply will be kept secure. We will not disclose this information to anyone else. If you are unsuccessful, we will usually destroy your application form and any other papers submitted within 12 months after the appointment has been made. You should send any queries about the processing of your personal data to



  • Join us

    Add your voice to our movement for change. Every voice counts and we hope that you will add yours.

    Join us today
  • Support our work

    Everything we do is focused on achieving less crime, safer communities, fewer people in prison. We need you to act now for penal reform.

    Ways to support