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Casework & Advice Line Officer

Job title Casework  & Advice Line Officer
Reporting to Legal director
Job location London, N1
Salary £24,200
Hours Full time

Purpose of the post

To contribute to the charity’s core aims of less crime, safer communities and fewer people in prison.

The Howard League’s Legal Team specialises in providing legal advice and assistance to children and young people in the criminal justice system.

The post is a dual role, to provide casework assistance to a senior solicitor, as well as to maintain and develop our access to justice service (the ‘Advice line’).

The casework &  advice line officer will deliver the work of the Howard League by:

  • developing the work of the legal team by providing casework support to a senior solicitor
  • delivering high quality telephone and written advice to advice line users and keeping accurate records
  • identifying strategic issues and themes emerging from the access to justice service and feeding them into the organisation’s wider work
  • working as part of the legal team to further the aims of the charity. 

Job Description

The post holder’s main tasks are:

  • To assist, under supervision, a senior solicitor within the legal team to provide an enhanced level of service, including, but not limited to:
    • providing administrative support, including file opening, closing and billing and ensuring that files are properly maintained
    • working closely with clients to ensure that they are able to understand what is happening in their case
    • recording all work, monitoring costs and ensuring all appropriate applications for costs are made
    • undertaking legal and other research to progress clients’ cases;
    • drafting representations and correspondence in cases, including writing to clients in a clear and accessible way
    • preparing bundles for court.
  • To be a key point of contact for the Howard League’s access to justice service; answering, advising and responding to queries under supervision as appropriate and:
    • ensuring the delivery of a high quality advice, undertaking research and drawing on the expertise of the legal team
    • ensure all queries are dealt with sensitively and appropriately
    • maintaining accurate records on the case management system
    • identifying and recording strategic issues and themes emerging from the access to justice service
    • preparing summaries outlining issues and themes to feed them into the organisation’s wider work
    • producing regular reports with a breakdown of statistics from the access to justice service.
  • To work in a way that is compliant with the Legal Aid Agency and the Solicitors’ Regulation Authority’s requirements
  • To work closely with the campaigns team to further the aims of the charity
  • To provide general support to the legal activities of the legal team
  • To carry out all tasks in accordance with the equal opportunities policy and practice
  • To attend Howard League activities and functions as appropriate
  • To work as part of the whole office team.

Note:  Such other tasks as may be required from time to time for the competent performance of the role.

Personal Specification

The post holder will be able to demonstrate the following knowledge, skills and experience:


  • Excellent verbal and written communication skills
  • Experience of building and developing supportive relationships with vulnerable people while maintaining professional boundaries
  • A knowledge of prison, public and/or criminal law
  • Excellent organisational skills including the ability to prioritise effectively and plan ahead
  • Experience of handling sensitive and confidential information in a discrete and trustworthy manner
  • Experience of and willingness to work independently
  • Flexible approach to work
  • Experience of and willingness to work with others as part of a team
  • A commitment to social justice and human rights
  • Excellent IT skills including proficiency in Microsoft Word and Excel.


  • Experience of working in the voluntary sector, an advice centre and/or telephone help-lines
  • Experience of legal casework
  • Experience of using Microsoft packages and legal electronic case management systems
  • Knowledge and understanding of youth, criminal justice and prison system
  • Knowledge of safeguarding issues that might arise whilst working on an advice line
  • Experience of working with children and young people;
  • Experience of campaign work.

Conditions of Service 

The post is full time, permanent and with a six month probationary period. The post holder will be subject to an enhances disclosure & barring service check.

The terms and conditions are as laid out in the contract of employment and the office handbook and include 30 days paid leave plus statutory days and 10% contribution to the Howard League workplace pension scheme. 

Candidates must be eligible to work in the UK. 


Application should be by application form. Please e-mail the completed application to or send it by post to:

The Howard League for Penal Reform, 1 Ardleigh Road, London, N1 4HS.

Closing date is 4pm on Monday 18 December 2017

The first round of interviews will be held on Wednesday 3 January 2018 and second round interviews on Tuesday 9 January 2018.

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